Lowest Price Guarantee

eSmokeStore.com.au guarantees that our prices are the lowest in Australia. If you do happen to find a better online price in Australia, and meet the elegibility criteria listed below, we'll happily beat the price by 5%.

If claiming after purchasing a product from eSmokeStore, the difference plus 5% will be credited towards your account with eSmokeStore; we will not credit the amount to credit cards, via PayPal or in any other forms other than those stated.

Price Match Process:

1. Make sure you meet the Price Match Criteria listed below.

2. Have or create a registered account with eSmokeStore.

3. Please fill out the form on the Contact Us page, using the email address you used to register, and selecting as your Subject Heading: Price Match. Leave the Order Reference blank.

4. In the Message box please include:

  • What you would like to order
  • A direct link to the lower price webpage of the product(s) you would like us to match
  • Include any other products you would like to order, as we will create an order for you.
  • Please let us know what shipping you would like.

5. If your price match is successful, we will email you your order. This will create a shopping cart for you which will include the discounted price. Follow the usual checkout procedure.

To Satisfy The Best Price Guarantee:

  • If you have purchased the product already, it must have been purchased from eSmokeStore.com.au
  • The product must be the exact same brand, model, and colour purchased at eSmokeStore.com.au
  • The merchant offering the lower price must have the product currently in stock
  • The online merchant must be a reputable established site, as determined by eSmokeStore.com.au
  • When comparing the price, the price must be lower than the eSmokeStore price inclusive of loyalty points and/or other discounts.
  • Price guarantee does not include products sold on eBay
  • Proof of the better price must be provided when making a claim

Criteria:

  • Applies to total price of purchase including shipping, taxes and other charges that may apply
  • Applies to claims made within 5 days from purchase date
  • Limited to only three claims in any 90-day period per customer
  • Limited to three identical items per customer
  • Does not apply to new merchandise versus factory-reconditioned comparisons
  • Does not apply to services, since these prices change dynamically
  • Does not apply to auction sites, seller must have an established online store
  • Does not apply to merchants offering special promotions such as free shipping, sale prices, rebate offers, coupon offers, quantity discounts or membership requirements for buyers and/or sellers
  • Subject to change without prior notice