14 Day Money Back Guarantee
In addition to your statutory warranty (purchases that do not meet merchantable quality, fitness for purpose or match the description). eSmokeStore provides a 14 day purchase satisfaction guarantee. If your product is faulty or damaged before you received it then please see the WARRANTY claim section.
If you are not satisfied, or have changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date subject to the following conditions:
- Items must be in their original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
- The item(s) must NOT have been opened, used, worn or damaged, and must be in a re-saleable condition when we receive them.
- Some items are not eligible for return due to Hygienic Reasons (please see below for a list of items).
- Amount refunded will be item price excluding postage, credited in store credit.
- If any of the money back guarantee requirements are not met, then the return will be rejected.
- To request a refund under the 14 Day Money Back Guarantee, please procede to the Contact Us page and advise us of your wish to return an item. Proof of purchase must be provided and a reason for the return outlined.
- Return processing will be done within 2-4 working days.
- Customers must return the products for which they are seeking a refund at their own cost. If customers are unable to find a way to return the products, eSmokeStore may organise a courier to pick up the items from the customer. The cost of the courier will be charged to the customer at the amount as the Delivery Cost listed in their Order.
- With free delivery offers, eSmokeStore reserves the right to deduct the cost of delivery and shipping from the refund amount.
- Products must be returned to eSmokeStore within 14 days of requesting a refund.
- eSmokeStore reserves the right to deduct a restocking fee of 10% of the credited price for certain items.
Please Note: If you return an item and have used any Loyalty Points gained from that purchase to buy further products, we will deduct the amount credited in Loyalty Points from your refunded amount.
Change Of Mind Returns After 14 Days
No Change of Mind Returns will be accepted after 14 Days from the invoice date.
Change Mind About A Gift You Received
- If you receive a gift purchased from eSmokeStore.com.au, you may return the gift and a store credit will be issued to the original purchaser's account.
- We regret that we are unable to issue any kind of refund or credit directly to the gift recipient. In the event that an item arrives damaged or is defective, please see our WARRANTY RETURNS section for procedures on getting the item/s repaired or replaced, otherwise we will try to resolve the issue by negotiation.
- Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend that you contact the purchaser so they may initiate the return.
- All our 14 Day Money Back Guarantee conditions must be met.
Items which do not carry the 14 Day Money Back Guarantee: